Integration
Section Store + Gorgias.
How they compose, where each earns its place.
Two Shopify apps doing different jobs cleanly. Section Store native shopify 2.0 sections that inherit theme tokens by default. Gorgias shopify-native helpdesk and customer-service platform — unifies email, chat, social, and sms support in one inbox. Here's how they compose without conflicting, and where the integration genuinely earns the install.
Section Store
by BrandUp Factory
Native Shopify 2.0 sections that inherit theme tokens by default.
Gorgias
Helpdesk · by Gorgias
Shopify-native helpdesk and customer-service platform — unifies email, chat, social, and SMS support in one inbox.
Deep Shopify integration (sees orders, customer history, shipping in-thread), strong automation, and SLA tooling for mid-market support teams.
The integration angle
How Section Store + Gorgias compose.
Gorgias handles support tickets; Section Store reduces the volume of tickets that need to reach Gorgias. The most-ticket-volume-reducing section in any Shopify store is a well-built FAQ section that covers shipping, returns, sizing, and product care. Stores that ship a comprehensive Section Store FAQ section typically see 20-40% support-ticket reduction within 60 days. Gorgias still handles the genuine support needs — but the FAQ catches the volume that doesn't need human attention.
Concrete use cases
What this looks like in production.
Specific patterns where Section Store + Gorgias compose into something neither tool could deliver on its own.
FAQ section pre-empts shipping/returns/sizing tickets
Customer reads the FAQ; ticket never gets opened. Gorgias's automated-response library handles the rest of the volume.
Customer-stories section reduces "does this work for X" questions
Surfacing real-customer use cases on the PDP answers "will this work for my situation" before they ask.
Trust-badge section answers warranty + return-policy questions
The most common ticket category in many stores. Surface the policy at PDP level.
Setup checklist
Get it running.
- 1
Install Section Store + Gorgias.
- 2
In Gorgias, look at your top-10 most-frequent ticket reasons.
- 3
In Section Store, build FAQ + trust-badge sections that pre-empt those exact questions.
- 4
Re-measure ticket volume after 30 days — typical reduction is 20-40%.
FAQ
About Section Store.
Compose Section Store with your stack.
Free to install. Works alongside Gorgias — no conflicts, clean division of responsibility.